Delivery & Returns
The ordered products will be dispatched by Orion Optics UK to you within 7 working days of the date you place your order although, because delay is sometimes outside of Orion Optics UK control, time of delivery shall not be of the essence. Orion Optics will do all that it can reasonably can to meet the date given for delivery. However, we cannot be held responsible for delays that are beyond our control. In this case, we will contact you and agree an alternative date.
As such Orion Optics UK shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products, unless this is a direct result of our negligence. Because many of our products are made to order, delays in shipping beyond an estimated date may occur. We will endeavor to advise you if this period is deemed to be excessive nad give you the opportunity to cancel your order and receive a full refund of all monies paid.
The prices for the products are as indicated on the website and these prices include applicable sales tax and duty. The cost of any order must be paid by you up-front by a credit or debit card acceptable to Orion Optics UK
Your Right to Cancel & Returns
Due to circumstances beyond our control, prices may have to be altered up or down. We will contact you in this event and advise you of any changes and ask you to confirm the order is acceptable to you. If for this, or any other reason a product is not acceptable, Orion Optics UK must be notified in writing within 14 working days, and the product may be returned for a full refund to your credit/debit card account. We require the product to be returned within 14 working days of the day it was received by you or, received by someone on your behalf. The returned goods must be be in new condition, with all accessories and instruction books as well as original packaging; in other words, exactly as supplied to you by Orion Optics UK. All cancellations, from either distance selling or verbal/written orders, must be made in writing. No cancellation will be accepted by a verbal communication only. This does not affect your statutory rights.Orion Optics UK will not be held liable for the cost of returning any item(s) nor for the loss in transit of any returned item(s). Orion Optics UK reserve the right to charge a 15% restocking fee or order cancellation fee for any goods returned outside of the 14 day working period or, any product which is ordered by a customer and paid for by Orion on the customers behalf to allow the goods to be receieved into Orion Optics for subsequent shipping/collection by the customer.
When a customer places an order and then, purely because of change of mind decides to cancel the order we of course accept the cancellation. However, if the customer then re-instates the order for the same or very similar products and then cancels yet again, purely through change of heart, we reserve the right to charge a cancellation fee of up to 10% of the order value placed of the last order to cover administration costs within the factory.